Wednesday, July 13, 2011

THE NEW INDIAN MIDDLE CLASS WILL IMPACT THE WORLD OF MARKETING IN A BIG WAY

We often assume that the entire middle class is just ‘One Class’ & Try and paint them in one straight go

It is now official. For the first time in the history of modern India, high income households will outnumber lower income households. According to latest NCAER (National Council for Applied Economic Research) estimates, India will soon have over 46.7 million households in the high income category against the 41 million odd households that are supposed to constitute the lower income category.

For starters, households earning up to `45,000 per annum are dubbed as lower income households, and those earning over `1.8 lakh per annum are classified as high income households. But the real story lies in the number of households whose annual income falls between `45,000 to `1.8 lakh. In fact, this number has now reached a whopping 141 million households (out of the total 228 million households in the country), and this is what we call the great Indian middle class. This middle class now is over 60% of the entire population. This is a stupendous turnaround that we are seeing happen to our country.

We often assume that the entire middle class is just ‘one class’ and we can try and paint them in one go. However, the truth is that the middle class in India is a constantly evolving mix of audience. The current decade has seen a very strong growth in middle class. The economic growth, the rising prosperity, more and more people moving up the ladder, et al, have created a new class of customers. These are new members of middle class of India. In fact, they are the ones fuelling this new middle class. After all they are a very potent group of consumers. But who are they? What are the trends that they will trigger?

The new middle class has been powered by women. Just look at the long term literacy data of India and the impact women are having will be clear. The female literacy rate has risen from 8.6% in 1951 to 54% in 2001 census. By the 2011 census, I am sure that this number would have crossed 60%. Interestingly, the growth of female literacy rate was 15% between 1991 and 2001, as against just 11% of male literacy growth. Clearly the women are catching up with males, and this is triggering a set of new trends. The growth of the new middle class is powered by women. With better education they are joining the work force in a greater number. With this they are taking control of their future, having a greater say in their weddings, deciding on when to have kids and how many. Apart from the demographic impact, they are also driving their partners with a greater zeal to improve their future. They are making the most of the change in their demographic and social status.


For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2011.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

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Prof. Rajita Chaudhuri's Website

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IIPM: Indian Institute of Planning and Management

Friday, July 08, 2011

BIDDING ADIEU TO FLAT WORLD!

From humble beginnings, Infosys has transformed itself into a global player on the basis of ethics, values and performance. Now, it’s time for the company to take the ultimate leap by marrying its global delivery model with consulting

The textbook definition of holistic marketing is that the entire company must think customer. But it’s rare to actually listen to a person with a finance background talking so extensively about marketing strategy.

Infosys CFO V. Balakrishnan is an exception to that norm. In a write up titled, CFO strategies for winning in a Flat World, he mentions how the company measures its success by the success of its customers and how the key is to be a transformation partner for clients. He also indicates the company’s strategic intent when he says, “Leveraging countries like India is critical to our ability to select the best talent so we can address the needs of our global customers.” We don’t mean intent in terms of customer commitment; Infosys has been famous for that, with 97.3% of turnover as repeat business in FY 2009-10. The interesting part is where he says “leveraging countries like India”. Clearly, Infosys now finds the tag of ‘Indian IT company’ relatively irrelevant as compared to the tag of a ‘global IT company headquartered in India’. Going by the ‘chop shop’, and later ‘body shop’ remarks made by US senator Charles Schumer recently, the strategic shift is spot on for a company that has always endeavoured to be ahead of its time.

Infosys measures its brand value on an internal basis using the ‘generic brand earnings multiple model’ by Michael Birkin. For the financial year 2009-10, the value works out to be `36,907 crore; around 24.7% of its market capitalisation for the year. One of the most interesting facets of brand Infosys is that it is a unique case of a B2B brand that prides itself in the tremendous recognition it enjoys in the B2C space. In fact, the company has been monitoring brand recall regularly since 2004. It does surveys on brand recall in the US, with the target audience as ordinary people rather than CIOs. Of course, the larger challenge is to ensure that all the key stakeholders remain positive about their association with the company, which they ensure through both performance parameters as well as regular communication. Ramanujam Sridhar, CEO, Brand-Comm has elucidated Infosys’ branding strategy quite elaborately in his book – One Land, One Billion Minds, and comments to 4Ps B&M, “Infosys is a typical South Indian company in a certain sense, since they are largely conservative, profitable and well run. But South Indian companies are generally “understated” in their relations with the external world, that includes the media.

Infosys talks about its achievements in the media, that too in a planned and strategic way.”


For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2011.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

IIPM ranked No 1 B-School in India
domain-b.com : IIPM ranked ahead of IIMs
IIPM: Management Education India
Prof. Rajita Chaudhuri's Website

IIPM B-School
Arindam Chaudhuri
Rajita Chaudhuri
Planman Consulting

IIPM in sync with the best of the business world.......
IIPM Prof. Arindam Chaudhuri on Internet Hooliganism
Arindam Chaudhuri: We need Hazare's leadership
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management

Monday, June 13, 2011

ICC may scrap rotation policy for choosing presidents

The International Cricket Council's (ICC) system for appointing presidents is set to undergo a significant change with the world body planning to table a proposal to scrap the current rotation policy at its next annual general meeting of board members in Hong Kong on June 28. The move is likely to be opposed by Pakistan and Bangladesh, the two full members who are next in turn to nominate a president and vice-president, according to a cricket website. The proposal formed the main topic of discussion at an ICC governing committee meeting in Chennai last week.

The Pakistan Cricket Board is worried over this development and chief Ijaz Butt has even written a letter to the ICC on this issue, according to reports in the Pakistan media. PCB's fear is that this may be an attempt to sideline it at a time when Pakistan cricket is struggling to come to terms with one controversy after another. Bangladesh Cricket Board (BCB) chief Ahmed Mustafa Kamal told sections of the Pakistani media: "We want one cycle of the president rotation policy to be completed. Pakistan's Ehsan Mani already had a chance to be president and now we want one nominee from Bangladesh for the vice-president and then the president's post at the ICC."

Mani slams Pawar's policy

Former ICC chief Ehsan Mani has slammed the Sharad Pawar-led ICC's reported move to do away with the rotational policy for appointment of presidents after 2015, suggesting that India might have initiated it. Nine out of 10 Test playing nations have reportedly signed on the ICC's proposal to change the rotational policy and Mani termed it unusual.

Thursday, July 22, 2010

When freebies fail to fulfill?

Certainly, growth in the mobile subscriber base (since 2002 India has evidenced 94% CAGR in mobile telephony and has reached a subscriber base of 347 million) is definitely a reason to offer this service, but it’s not the only reason. Factors like ubiquitous reach, convenience, time saving, and low costs are some other key advantages influencing mobile subscribers to become mobile banking users. “From the bank point of view, mobile banking helps cut down costs as it is even more economical than branch banking or any other mode of electronic banking like ATMs and online banking. If accepted by consumers, mobile banking will cost one-fifth what ATMs cost and only 40% what Internet banking costs per transaction,” reasons Rajan.

Apart from this, mobile banking can also act as an effective tool to bring unbanked rural customers into the banking umbrella. In regions where accessibility, infrastructure, illiteracy, and foolproof identity are still issues, banks and service providers are considering mobile banking as an effective and robust tool to carry on banking activities. For banks, it is nearly impossible to build a retail brick-and-mortar infrastructure in rural India, thus making mobile banking the best available alternative with a relatively low investment.

Though the numbers that these banks are quoting (as far as mobile banking is concerned) are still relatively low, what is impressive is the pace with which these numbers are growing. In fact at the end of 2008, private banks like ICICI, IDBI, HDFC and Kotak had close to 12.5 million registered users for mobile banking. Even public sector banks are not behind when it comes to the use of mobile as an interface to interact with their huge customer base. While India’s largest lender, State Bank of India (SBI), has reported adding more than 20,000 customers in the last two months – just in mobile banking, the Union Bank of India (UBI) has seen it’s mobile banking customer base increase from 1,700 in June to over 11,000 in August. In fact, banks are leaving no stone unturned when it comes to testing the efficacy of their mobile banking initiative before launching it on a pan India basis.

HDFC Bank, for instance, has tied up with Bharti Airtel (the telecom service provider) and Eko (the technology provider) to launch the ‘Abhilasha’ savings account. This is a pilot-project that has enabled over 2,000 low-income individuals in Uttam Nagar, West Delhi, to access banking facilities without having to visit bank branches. In this pilot phase, chemist shops, general stores, residents, NGOs, or individuals can register to become an authorised outlet. These authorised outlets will then help mobile banking customers conduct banking transactions which include facilities like money transfer, cash deposit and withdrawal, wage and salary disbursements, micro-insurance, microcredit, and payments on behalf of the bank. To make it happen the mobile banking services are powered to the customers on all mobile phones including the most basic models, without WAP or GPRS applications.

Even the public sector behemoth SBI is not far behind when it comes to offer mobile banking. Lately, SBI has introduced a new facility in mobile banking wherein central government employees receiving payments through SBI will receive the details of their transactions through mobile phones.

So, while HDFC and SBI are banking on Eko, banks like Dena Bank, Andhra Pradesh Grameena Vikas Bank, Punjab National Bank, Axis Bank, Punjab and Sind Bank, Oriental Bank of Commerce, United Bank of India, et al are banking on A Little World’s (another technology provider) “ZERO” platform to reach to the customers.

Increasing competition has even prompted telecom service providers to move ahead of telecommunication services. In fact, now they are aiming at partnering with banks to provide mobile banking services to bank customers. Bharti Airtel, for instance, has entered into agreements with ICICI, HDFC, SBI, and VISA to offer mobile money transfer (MMT), postpaid bill payment, and prepaid recharge services in addition to ticketing services for air, rail, and movies. Likewise, Reliance allows ICICI Bank account holders with Reliance handsets (even on low-end handsets of Rs.1,000, with or without Internet connectivity) to make intrabank money transfers. Apart from this, it has also tied up with HDFC to offer Reliance mPay, a virtual credit card.

No doubt, mobile banking happens to be the buzz word with every single banker in India at present, but whether it will emerge as a clear successor of e-banking will depend on how customers across the country accept and acclimatise to this new banking channel. “Increasing mobile penetration cannot be the only indicator that mobile banking will slowly and steadily increase acceptance. However, factors like technological advancement in terms of software applications and service offerings, user-friendly products and services, security concerns, and last but not least, regulatory norms will play a pivotal role in the growth of mobile banking in any country,” states Rajan.

But who knows, with banks looking adamant on developing a more user friendly interface for their customers, mobile might soon become a popular tool for conducting financial transactions. And Pathak, who is today furiously clicking the keyboard of his laptop for transferring funds from his one account to another, might tomorrow be happily doing it through his cell phone!

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
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